• New Delhi, India
  • info@samtechinnovations.com
  • Office Hours: 9:30 AM – 7:00 PM

OnTrack Privacy Policy

On Track - Privacy Policy

Effective Date: 01-Jan-2025

OnTrack (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use the OnTrack mobile application (“App”).

1. Information We Collect

When you use the App, we may collect the following categories of information: ​
  • Device or Other IDs:
    Device identifiers such as IMEI, Android ID, or other unique IDs for authentication, analytics, and fraud prevention.
  • Health & Fitness Data:
    Fitness-related information (such as activity data) provided by you or accessed via your device sensors.

Location Data:

Approximate location (network-based).

Precise location (GPS-based, including in the background).
Used to provide tracking functionality and route history.

  • App Info & Performance:
    Crash logs, diagnostics, and app performance data used to improve stability and fix issues.
  • Files and Documents:
    Files that you upload or store within the App for use with its features.
  • Photos and Videos:
    Images and videos you capture or upload for use within the App (e.g., profile setup, evidence capture, or related features).

2. How We Use the Information

We use the collected data for the following purposes:

  • To provide core tracking and fitness-related features.

  • To enable storage and access to uploaded files, photos, and videos.
  • To monitor and improve app performance, fix bugs, and ensure reliability.
  • To enhance user experience and deliver relevant services.
  • To comply with legal obligations if required.

3. Data Sharing

We may share some of the above categories of data with trusted third-party partners or service providers who assist us in delivering services (e.g., cloud hosting, analytics).

  • We do not sell your data to third parties.

  • Sharing is limited to what is strictly necessary for service provision.

  • Data may also be disclosed if required by law or government authorities.

4. Data Retention

  • Location and fitness data may be retained for as long as you use the App.

  • Uploaded files, photos, and videos remain until you delete them or request removal.

  • Diagnostic and crash data is retained temporarily for troubleshooting.

5. Permissions

The App requires the following permissions to function properly:

  • Location (foreground & background): For tracking services.

  • Storage / Files: To allow upload, save, and access to documents.

  • Camera & Photos/Videos: To capture or upload media within the App.

  • Device Info & IDs: For authentication, fraud prevention, and analytics.

6. Data Security

We use technical and organizational measures (encryption, secure servers, access restrictions) to protect your data against unauthorized access, misuse, or disclosure.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:
  • Access the data we hold about you.

  • Request correction or deletion.

  • Restrict processing or withdraw consent.

  • Export your data in a portable format.

You may exercise these rights by contacting us at the email below.

8. Children’s Privacy

This App is not intended for children under 13. We do not knowingly collect data from minors. If we learn we have done so, we will delete such data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App or via our website. Continued use of the App means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

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